Your garment is guaranteed for 6 weeks. If a problem arises during this period, please contact us immediately so we can assist in ensuring that your garment is performing like the “Second Skin” it is meant to be. Failure to comply with recommended washing instructions will markedly reduce the life of your compression garment and void the guarantee.
We provide a NO CHARGE alteration service for issues of ill-fitting garments AT THE TIME of fit, provided the garments have been fitted within 3 weeks of an order being dispatched.
To accommodate a reduction in oedema (swelling), we provide a NO CHARGE, once only, retension service within 6 weeks of you receiving your garment to ensure effective ongoing garment fit. A ‘freight only’ charge is payable before this service is commenced.
Further re-tensioning after 6 weeks will incur a charge plus freight which is payable before the service is commenced. Second Skin will provide a quote for this service.
No retensioning, zip replacement or repairs can be done on any garments 6 months or older OR when garments are deemed not repairable by Second Skin.
Alterations or repairs are not possible when garments are worn out or damaged.